Ordering and Delivery

Ordering

We will work with you every step of the way to ensure the quality of your order. A 50% deposit is required to reserve your materials and begin to work on your order. When your order is completed, we will contact you to arrange shipment. The order will be shipped when the balance is paid. You may pay C.O.D., but be aware that the shipping company charges a fee.

Special Requests

Goodwin provides a complete line of stairparts and architectural millwork, as well as wood for doors, cabinetry, fireplace surrounds and custom furniture.

While Goodwin mills and grades each board to the highest standards, we often honor custom requests for those who value the historical imperfections. For instance some logs have “cat faces” or scrapes where turpentine was collected on two sides, yet continued to grow. Other clients like marks such as lightning strikes that healed over.

One woodworker designed a massive river-recovered® headboard, in which he was happy to leave in the original ax marks and gun shot holes. Yet another designer used the natural river worn edges of a curly grain log to create a George Nakashima-style desk.

No Waste Needed

Your installer may ask you to order additional wood (waste) for trimming, special installation or other needs. Sometimes he may order extra in the event some of the delivered wood is not usable. Unfortunately, some companies don’t remove defects as thoroughly as others because it increases their yield and costs. Goodwin guarantees 100 Percent is usable so that you can save money in the long run.

Delivery

Most popular widths are in stock and can be shipped within two weeks. However, custom orders often require more time due to the need to locate, saw, air and kiln dry, and then process in our advanced moulder/planer mill. To ensure you receive a top quality product, our staff will work closely with you to provide anticipated delivery times. When possible, order as far in advance as you can.

Shipping

We take special care to provide enhanced packaging so your wood arrives safely. A count sheet will arrive with the order to confirm the actual footage shipped.

Once you confirm your order, your lumber is dried in our modern dehumidification dry kiln. After at least 15 days in the kiln and the moisture content is correct at 6 to 8 percent, the lumber is allowed to readjust slowly from 130-140 degrees Fahrenheit to minimize shrinkage in the final product. Your heart pine lumber is again regraded as it is planed.

We have freight discounts, usually at least 35%, available from several common carriers that we pass along to you. We secure the least costly transportation, wherever you are located. Packaging is done with care by hand. We band flooring bunks every 18" at no additional charge and we wrap larger packages entirely in cardboard. (Cardboard provides more protection than plastic and is a better choice for the environment). We load the orders ourselves onto the front of the carriers' trucks to help ensure that your order reaches you in excellent condition.

We are always willing to provide as much information as we can to meet your needs. We will work closely with you, your architect and designer, your contractor, or the flooring installer of your choice. The entire staff at Goodwin Heart Pine is concerned with helping ensure that your heart pine floor is one of lasting beauty.

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